Operations Services - VP - Deposit and Loan Servicing Operations

Company: Fourlane, Inc.
Location: Sacramento
Posted on: February 19, 2025

Job Description:

Operations Services - VP - Deposit and Loan Servicing Operations8945 Cal Center Dr, Sacramento, CA 95826, USA Req #6062Friday, February 7, 2025Golden 1 is seeking a Vice President - Head of Deposit and Loan Servicing Operations to identify, manage, and execute continuous improvement in the operations function. The Head of Deposit and Loan Servicing Operations will oversee all credit union functions and operations related to consumer and business loans, lines, and leases. This includes real estate secured, non-real estate secured, auto/RV/marine, and equity products. The role encompasses consumer and business loan, line, and lease documentation, booking, and funding, along with all account servicing activities, such as add-on insurance. Additionally, the successful candidate will manage the opening and closing of consumer and business deposit accounts, along with all related servicing activities, including IRA, CD, escheatment, dormancy, account restrictions, levies, subpoenas, proxies, and record management. The role also includes overseeing a high-touch call center for business member inbound and outbound calls, managing and overseeing outsourced vendor servicing and performance, and acting as the business application owner for approximately 50 systems and applications. Furthermore, the Head of Deposit and Loan Servicing Operations will be responsible for centralized deceased account processing and compliance with SCRA, MLA, CCPA, and Privacy regulations.Golden 1's Operations is on an exciting transformation journey, redefining how we approach people, processes, technology, and risk to pave the way for excellence and innovation. By embracing automation, accountability, and relationship-building, we are positioning ourselves for sustainable growth while minimizing costs.A New Organizational Design to Drive Change: Our transformation began with a strategic organizational redesign, aligning resources and functions across two key areas: "Run the Credit Union" and "Modernize the Credit Union." This shift will enable us to develop leaders with both operational expertise and strategic leadership skills, creating a more agile and dynamic team.The Unicorn Program-Leading with Innovation: A cornerstone of our transformation is the Unicorn Program, driven by the mantra: "Be a unicorn, not a dinosaur." This initiative promotes leadership, innovation, and a mindset of continuous improvement. We are fostering a culture of accountability, setting clear expectations, and measuring performance through scorecards.Our strategic focus: Efficiency, Service, and Growth. The operations business unit strategy is aligned with the broader corporate vision and focuses on three pillars:

• Deliver Golden Experiences: Building high-performing teams, clearly defining roles and responsibilities, and taking ownership of our risk landscape.
• Create Efficient and Scalable Processes: Developing a streamlined servicing model to improve operational efficiency.
• Lead with Personalized Service: Operationalizing a service model that prioritizes personalized, member-centric experiences.Key Responsibilities
  • Oversight of the entire department with up to 200 FTEs.
  • Define and build buy-in for the business unit's strategic vision; implement solutions that deliver the strategy.
  • Lead changes necessary to support firm growth strategy while ensuring Golden level member service.
  • Collaborate with senior management, peers, and partners across the credit union on enterprise and departmental initiatives.
  • Leverage data and analytics to solve problems and articulate operational strengths, weaknesses, and ongoing performance.
  • Implement and publish KPIs, KRIs, OKRs across people, process, technology, risk, and strategy.
  • Oversee business unit planning, risk, governance, quality, reporting, project management, monitoring, and finance.
  • Stay current on service delivery and technology trends across operations.
  • Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities.Experience and Professional Qualifications
    • Minimum 5 years of experience in a related position at a financial institution. Ten or more years of progressively responsible management experience at a senior level.
    • Experience managing efficiency projects focused on digital/mobile implementations.
    • Strong ability to translate quantitative data into actionable recommendations.
    • Excellent understanding of enterprise risk, including operations, transaction, project, regulatory, and fraud risks.
    • Strong communication and presentation skills.
    • Strong decision-making and time management skills.Pay Scale: $196,300.00 - $242,000.00 AnnuallyAt Golden 1, we go above and beyond for others - and that includes our team members. We offer an excellent benefits package, tuition reimbursement, training opportunities, and scholarships for our employees' dependents.
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Keywords: Fourlane, Inc., Sacramento , Operations Services - VP - Deposit and Loan Servicing Operations, Executive , Sacramento, California