Customer Service Representative

Company: XPO
Location: Sacramento
Posted on: November 16, 2024

Job Description:

What you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:
  • Transportation experience
  • Excellent verbal and written communication skills About the Customer Service Representative jobPay, benefits and more:
    • Expected pay range: $23.52 to $27.05 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
      • 10:00AM-4:00PM
        • Full health insurance benefits on day one
        • Life and disability insurance
        • Earn up to 13 days PTO your first year
          • 9 paid company holidays
          • 401(k) option with company match
          • Education assistance What you'll do on a typical day:
            • Bill shipments according to applicable tariffs and pricing agreements
            • Recognize and resolve documentation errors
            • Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
            • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
            • Process over, short and damaged freight and related documentation for customer resolution Customer Service Representatives are required to:
              • Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery About XPOXPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here.
                
                

Keywords: XPO, Sacramento , Customer Service Representative, Professions , Sacramento, California