107 Service Lead

Company: Shelby American, Inc.
Location: Los Gatos
Posted on: April 25, 2025

Job Description:

107 Bistro & Wine Bar (107) offers California cuisine with a one-of-a-kind menu, blending classic dishes with modern flavors, using locally sourced, fresh ingredients for guests to pair with our stellar selection of award-winning wines. Located on Testarossa Winery's charming historic patio surrounded by lush forest, 107 offers a unique outdoor dining experience Wednesday - Sundays and holiday Mondays. We're proud of our achievements, including over 1,900 wine scores with 90+ points, Best Wine Bar since 2018 by Mercury News and recognition from the prestigious "Confrerie de la Chaine des Rotisseurs."Why Work With Us?

• Benefit from 40 hours of sick leave per year
• Participate in our 401(k) Retirement Savings Plan with employer match.
• Unwind with a complimentary glass of wine post-shift.
• Receive a 50% discount on wines and additional winery perks.
• Enjoy a discounted gym membership
• Refer new employees and benefit from our Employee Referral Program.
• Work in a beautiful, historic environment alongside passionate and fun colleagues.What the 107 Service Lead does!As a part-time 107 Service Lead, you'll support all aspects of front-of-house operations for 107 Bistro & Wine Bar, ensuring exceptional guest service and smooth operations. This includes but is not limited to managing reservations and seating guests, assisting 107 Servers, maintaining the dining area, delegating to 107 FOH staff, and inventory. Working at the historic Los Gatos winery Saturdays and Sundays, with some weekdays Wednesday - Friday and holiday Mondays, the day to day will include:
  • Efficiently set up the host stand for the start of service and breakdown the host stand at the end of service
  • Greeting guests warmly upon arrival and promptly seat them according to reservations, availability, and server section management
  • Managing reservations through the reservation platform, ensuring correct table assignments and a smooth guest flow.
  • Communicating the wait times effectively with guests, staff, and management, ensuring efficient seating.
  • Providing guests with information on menu offerings, specials, and winery experiences.
  • Assisting Concierge with reservations, guest requests, and general inquiries via phone, email, text, and the reservation system.
  • Handling customer service issues professionally, ensuring prompt and effective problem resolution, escalating to the 107 Service Manager as appropriate.
  • Educate guests about the winery's history, wines, wine club and experiences, enhancing their overall visit.
  • Booking and coordinating live music, special events, large group reservations, and private functions.
  • Ensuring an exceptional experience for club members, including handling wine club pick-ups.
  • Supporting servers by delivering food and drinks accurately and in a timely manner, taking tables as needed.
  • Supporting and directing Server Assistants in pre-busing tables, clearing dishes, and resetting tables for new guests as needed.
  • Assisting with the setup and breakdown of dining areas, ensuring cleanliness and organization of front of house/dining areas, restocking supplies and maintaining the service stations.
  • Tracking inventory and placing orders
  • Updating and maintaining menu changes, ensuring that all updates are accurately reflected in the POS system and printed menus as needed.
  • Perform other related duties as required and assigned to support the front-of-house team and winery goals.Requirements
    • Minimum 1 year of experience in customer service, hospitality, or a related field (experience in a restaurant or winery preferred).
    • Strong verbal and written communication skills with the ability to professionally interact with guests and staff.
    • Familiarity with reservation systems (e.g., Tock) and POS systems. Basic proficiency in Microsoft Office or similar software for administrative tasks.
    • Ability to address and resolve guest inquiries, special requests, and concerns with professionalism and care.
    • Ability to juggle multiple tasks and priorities in a fast-paced, dynamic environment while maintaining organization and accuracy.
    • Willingness to step into various roles (e.g., Server Assistant, Host, etc.) when needed and adapt to changing priorities.Work Environment & Physical Requirements
      • Ability to work in a fast-paced, customer-focused environment, both indoors and outdoors.
      • Frequent standing, walking, lifting, bending, and carrying items up to 50 pounds throughout the dining areas.
      • Use of stairs, ramps, and occasional kneeling, pushing, and pulling.
      • Ability to work in various weather conditions when required.
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Keywords: Shelby American, Inc., Sacramento , 107 Service Lead, Other , Los Gatos, California