Medicare Call Center Representative
Company: VirtualVocations
Location: Sacramento
Posted on: February 19, 2025
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Job Description:
A company is looking for a Medicare Inbound Contacts
Representative.
Key Responsibilities
Address incoming inquiries from Medicare members via telephone,
digital, or written communication
Handle 40+ inbound calls daily, resolving complex benefit questions
and educating members
Record details of interactions and escalate unresolved customer
grievances as necessary
Required Qualifications
2 years of customer service experience
Experience managing multiple priorities and using various computer
applications simultaneously
Proficiency in Microsoft Office applications, particularly Outlook
and Teams
Prior experience in a high-volume call center or related customer
service environment
Bilingual in Spanish and English is preferred
Keywords: VirtualVocations, Sacramento , Medicare Call Center Representative, Other , Sacramento, California
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