Shift Lead - Los Altos
Company: Boba Guys Inc
Location: Los Altos
Posted on: November 2, 2024
Job Description:
Boba Guys is looking for milk tea and coffee enthusiasts who are
passionate about quality, radical candor, and giving a damn about
good business practices. Our mission is to bridge cultures and
change the way people think about boba and tea. We do this through
our thoughtfully crafted drinks, snacks, merchandise, and
next-level customer service. Come join us!
The Shift Lead position primarily focuses on delivering an amazing
experience for both team members and guests. They ensure specific
shifts operate efficiently and effectively by leading Bobaristas to
accomplish daily tasks. Success in the Shift Lead role includes
coaching and training team members in order to ensure high
performance and effective people development.
YOU WILL:
- Consistently provide exceptional hospitality and service both
to our guests and your team
- Anticipate the guest experience and constantly be one step
ahead in service and hospitality
- Become a resource for problem solving, guest relationships, and
product quality
- Deploy the team to ensure the best guest experience and
maximize speed of service
- Be responsible for protecting the store assets by following
procedures for safety, food handling, security, maintenance, and
cash handling
- Monitor inventory levels and accurately track and communicate
levels or potential shortages
- Communicate essential information in a clear and timely manner,
maintaining confidentiality where appropriate
- Role model teamwork, collaboration, and respect in accordance
with Boba Guys' Values
- Assistant store management in training and developing new and
existing team members
YOU HAVE:
- A minimum of one year of work experience
- Continuous demonstrated ability to lead and provide excellent
customer service
- Excellent communication and interpersonal skills
- Effective time management and delegation skills
- Ability to effectively problem solve, using sound judgment
- Performance that consistently demonstrates Boba Guys' Vision,
Mission, and Values
WE WILL:
- Offer competitive starting wages and health care options
- Take pride in the quality of our work and the relationships we
build with our customers- especially the ones within our teams
which means team outings, dinners, and adventures!
- Celebrate our team's incredible talents and strive to provide
numerous opportunities to help grow them while being a part of Boba
Guys
- Share our love for milk tea by offering endless tea on us,
every shift. We like to think your family is part of the Boba Guys
family, too, so your friends and family will always get a discount
on drinks
REQUIREMENTS:
- Availability to work weekends, opening and closing shifts
- Ability to lift, move, or up to 25lb on a regular basis and up
to 40lb on an occasional basis
- Ability to properly count cash and coin
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Keywords: Boba Guys Inc, Sacramento , Shift Lead - Los Altos, Other , Los Altos, California
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