Technical Support Representative

Company: VirtualVocations
Location: Fremont
Posted on: October 31, 2024

Job Description:

A company is looking for a Technical Support Representative I to provide assistance in a fast-paced technical support center.

Key Responsibilities:

Provide phone support for inquiries related to eCommerce software and hosting platforms
Document and resolve advanced trouble tickets while educating clients on software features
Diagnose and resolve issues affecting website performance and ensure adherence to PCI/PA-DSS guidelines

Required Qualifications:

1+ years of technical support experience
Bachelor's degree or equivalent experience
Understanding of Linux, MySQL, PHP, and HTML/CSS
Experience in website hosting, preferably in a client-facing role (bonus)
Proficiency in configuring and troubleshooting web hosting platforms (bonus)

Keywords: VirtualVocations, Sacramento , Technical Support Representative, IT / Software / Systems , Fremont, California

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