Professional Services Staff Engineer - Wired and Wireless Campus LAN/WAN

Company: Nile Global Inc
Location: San Jose
Posted on: October 19, 2024

Job Description:

Role Description:
We are seeking an experienced Professional Services Engineer with deep expertise in Wired and Wireless Campus LAN/WAN. The ideal candidate will have 10 to 15 years of hands-on experience in designing, implementing, and supporting enterprise-grade network infrastructure. This role not only requires technical excellence but also the ability to help build and enhance our professional services practice.
Core Responsibilities:

• Professional Services Development:
  
  
• Play a pivotal role in building and enhancing the professional services offerings.
  
• Develop and implement best practices, processes, and methodologies for delivering high-quality services.
  
• Drive the growth of the professional services business by leveraging your experience to identify opportunities, improve efficiency, and ensure customer satisfaction.
  
  
  
• Network Design & Architecture:
  
  
• Lead the design and architecture of campus-wide wired and wireless LAN/WAN solutions.
  
• Conduct network assessments and develop detailed network designs, including high-level and low-level designs.
  
• Ensure the network design aligns with industry best practices and security standards.
  
  
  
• Implementation & Integration:
  
  
• Oversee the deployment and integration of wired and wireless network infrastructure, including routers, switches, access points, controllers, and firewalls.
  
• Provide technical leadership during implementation, ensuring seamless integration with existing network systems.
  
• Troubleshoot complex network issues and provide timely resolution.
  
  
  
• Project Collaboration Management:
  
  
• Manage multiple networking projects from inception to completion, ensuring they are delivered on time and within budget.
  
• Coordinate with cross-functional teams, including sales, engineering, and support, to ensure successful project delivery.
  
• Prepare and present project status reports to stakeholders.
  
  
  
• Client Engagement:
  
  
• Engage with clients to understand their business needs and technical requirements.
  
• Provide technical consultations and recommendations to optimize network performance and security.
  
• Conduct training sessions and workshops for clients to ensure knowledge transfer.
  
  
  
• Documentation & Reporting:
  
  
• Develop and maintain comprehensive datasheets, SOWs, and network documentation, including design diagrams, configuration templates, and troubleshooting guides.
  
• Prepare technical reports and presentations for clients and internal stakeholders.
  
• Ensure all documentation is up-to-date and accessible.
  
  
  
• Continuous Improvement:
  
  
• Stay current with emerging networking technologies, trends, and best practices.
  
• Participate in continuous learning and professional development to maintain expertise in the field.
  
• Contribute to the development of best practices, standards, and templates for network design and implementation.
  
  
  
  Qualifications:
  
  
• Bachelor's degree in computer science, Information Technology, or related field.
  
• 10-15 years of experience in network engineering, with a strong focus on campus LAN/WAN environments.
  
• Advanced certifications in networking (e.g., CCNP, CCIE, CWNP, Aruba, Juniper).
  
• Proven experience with network design, implementation, and troubleshooting in large-scale environments.
  
• Strong understanding of network protocols (e.g., BGP, OSPF, EIGRP, MPLS) and wireless technologies (e.g., 802.1x, WLAN controllers).
  
• Hands-on experience with network monitoring and management tools.
  
• Excellent communication, documentation, and project management skills.
  
• Ability to work independently and as part of a team in a fast-paced environment.
  
  Preferred Skills:
  
  
• Experience with SD-WAN, cloud networking, and network security.
  
• Knowledge of automation and scripting (e.g., Python, Ansible) for network management.
  
• Familiarity with VoIP, QoS, and network virtualization.
  
• Proven track record in building and scaling professional services teams.
  
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Keywords: Nile Global Inc, Sacramento , Professional Services Staff Engineer - Wired and Wireless Campus LAN/WAN, IT / Software / Systems , San Jose, California