Seafood Department Team Trainer

Company: Whole Foods Market
Location: Napa
Posted on: November 2, 2024

Job Description:

Job Description: The Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. They work in partnership with Team Leadership, the Store Trainer, Team Member Services Generalists, and other qualified Team Members. The Team Trainer supports the high-quality, timely completion of New Member Connections for New Members and supports Global, Regional, and department-specific training on topics such as Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and Customer Service. They also act as a role model, maintaining a positive image and providing customer-obsessed service.

Key Responsibilities:

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• Ensure new and ongoing store and team training programs are successfully delivered and completed.
  
• Work within training deadlines and goals.
  
• Coordinate with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
  
• Coordinate with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
  
• Facilitate team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
  
• Act as a role model for constant food safety, sanitation procedures, and occupational safety.
  
• Train all Team Members on customer service standards and look for opportunities to provide timely feedback.
  
• Train all Team Members on new products, their differentiation, sales tactics, and department placement.
  
• Consistently practice and model proper care, use, and maintenance of all team equipment and PPE.
  
• Complete the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
  
• Familiarize themselves with the Store Training Roles Handbook and maintain engagement with all communication platforms.
  
• Organize, track, report, and maintain accurate training records using Whole Foods Market's learning systems.
  
  Additional Responsibilities:
  
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  • Arrive to workstation on time, appropriately groomed, dressed according to Whole Foods Market's Dress Code policy, work all scheduled shifts, and attend required trainings and meetings.
    
  • Provide excellent customer service, address customer needs quickly and effectively, and model suggestive selling techniques, answer phones and pages promptly and courteously.
    
  • Maximize sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
    
  • Follow and comply with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
    
  • Maintain a clean and sanitary working and shopping environment, maintain equipment in accordance with Whole Foods Market's cleanliness and safety standards.
    
  • Perform opening, mid, and closing duties as assigned, ensure accuracy of signs and pricing.
    
  • Immediately report safety hazards and violations.
    
  • Perform other duties as assigned by Store, Regional, or Global Leadership.
    
    Key Skills:
    
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    • Comfortable speaking with small and large groups and inspiring others.
      
    • Capable of teaching others in a constructive and positive manner.
      
    • General computer skills and basic knowledge of software applications (MS Office Suite).
      
    • Working knowledge of Whole Foods Market's learning systems.

Keywords: Whole Foods Market, Sacramento , Seafood Department Team Trainer, Human Resources , Napa, California