Guest Service Specialist
Company: Juut Midwest, Inc.
Location: Palo Alto
Posted on: November 1, 2024
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Job Description:
POSITION TITLE: Guest Service Specialist SUPERVISOR: Assistant
ManagerTHIS POSITION IS LOCATED IN: PALO ALTO, CALIFORNIAAt Juut
Salonspa we believe in the power of Daymaking! As the collection of
original Aveda salons employing some of the most highly regarded
industry professionals, we have a 35-year history of impacting
people, society, and the world at large. We use our vision and
talent to generate confidence, invigorate clients, and make the
world a happier place. At Juut Salonspa, you are supported by a
team of professionals located in our home office including
marketing, education, human resources, and operations to assist in
your career growth. We celebrate individuality and care about your
livelihood as an artist. JUUT Salonspa is an inclusive
environmentGuest Service Job Summary:The primary responsibility of
this position is to provide an elevated customer experience to all
JUUT guests. The Guest Service Specialist will also perform front
desk duties in accordance with JUUT's performance and service
standards. As a guest service specialist you will start out
In-Training, and as key tasks and responsibilities are learned and
mastered you will move through Studio, Senior, and Master levels.
Key accountabilities of this exemplary customer service position
will include those tasks listed below combined with ensuring
positive, uplifting experiences for all customers, being a resource
to guests, artists, and therapists, and upholding Juut's Daymaker
philosophy.Greet guests upon arrival with the appropriate welcome
utilized for new or returning guests.Check-in guests, give salon
tour to all new Juut guests and offer add on appointments available
following guest's scheduled appointment.Escort guest to waiting
area, hang up coat if necessary, and offer beverage to all guests
and Daymaker book to new guests.Perform confirmation calls to
guests and offer add-on service during call.Check out guests by
ringing service ticket, closing out sale of retail products and/or
suggesting fitting products, pre-booking next guest appointment,
and performing proper goodbye. Answer incoming guest calls, book
appointments with proper artist or therapist through matchmaking,
capture guest data completely and accurately, offer add on
appointments and up sell booked appointment.Make follow up calls to
new guests within 24 hours of their visit to Juut.Stock retail
shelves as necessary when product is low, or retail product order
is delivered.Clean retail shelves on regular basis.Responsible for
all product knowledge, continuous product education, ability to
answer product questions as a resource for the guest. Monitor and
refill beverage station items, keep area clean and stocked.Organize
magazines throughout salon to be in order and easily accessible to
guests.Clean bathrooms and restock supplies and containers.Salon
cleaning as determined by management.Knowledge of artists at salon
location to include services provided, specialties, level
etc.Ability to reschedule appointments, when necessary, block
artist time in computer system, distribute gratuities.Handle cash
to include bank deposits.Ability to work during opening and closing
hours.Attend all training, education, and meetings/huddles as
required.Assist with possible other duties as assigned.Must always
remain professional in demeanor, communication, and dress
(including following proper dress code with professional looking
hair and makeup).Note: Job Descriptions are not exhaustive lists of
all skills, responsibilities, or efforts associated with a
position. They reflect principal job elements essential for
performing the job and evaluating performance. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions of the position. Juut Salonspa
offers a variety of benefits for you & your family!Paid Time
OffHealth insuranceDental insuranceVision insurance401k + %
matchOn-going educationEmployee assistance programHealth savings
accountFlexible spending accountLife insuranceEmployee discount
Education/Training/Experience: Education: High School Diploma or
equivalent.Some exposure to salon, cosmetics, hospitality, or
retail business preferred.Customer Service experience preferred but
not requiredTraining providedCareer growth opportunities available
Physical Requirements:While performing the duties of this job, the
employee will be required to:Walk, sit, bend and squatTalk and
hearGrab, pull or bend itemsLift and/or carry up to 10 lbs.View
items at a close or distant rangeStand for extended periods of time
Working Conditions:Retail salon environmentThis document does not
create an employment contract, implied or otherwise, other than as
"at will" relationship.Keywords: Hair Stylist, Hairdresser,
Beautician, Stylist, Hair Colorist, Hair Generalist,
cosmetologists, cosmetology, salon, Customer Service
PIff24c476591f-25660-34372622
Keywords: Juut Midwest, Inc., Sacramento , Guest Service Specialist, Hospitality & Tourism , Palo Alto, California
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