Sr. Mgr, Program Management

Company: LAM RESEARCH Corporation
Location: Fremont
Posted on: April 15, 2025

Job Description:

Press Tab to Move to Skip to Content LinkIn your career, let's prove what's possible.At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams' achievements. We strive to create an inclusive and diverse culture where everyone's contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.Because at Lam, we believe that when people are the priority and they're inspired to unleash the power of innovation for a better world together, anything is possible.Sr. Mgr, Program ManagementDate: Apr 9, 2025Location: Fremont, CA, US, 94538Worker Category: Virtual FlexThe Group You'll Be A Part OfThe Customer Support Business Group (CSBG) focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.The Impact You'll MakeAs a Program Manager in CSBG, you will play a pivotal role in leading programs to enhance the efficiency of our Field Service organization and improve our install base accuracy. This person will be responsible for the Global Field Operations business process and systems support, which enable our Field Service Engineers to create work orders, order parts, and charge time. This role will lead cross-functional teams to address service business process or systems issues within SAP & Microsoft Dynamics Field Service Management modules. Analyze complex business problems and develop business requirements to scale systems, processes, and procedures in a cost-effective manner.What You'll Do

• Manage daily sustaining support for a large field service organization
• Oversee equipment setup, service hierarchy maintenance, and access management
• Responsible for install base accuracy to enable future service revenue opportunities
• Ensure transactional data integrity between front-end and back-end applications
• Plans and executes unit, integration, and acceptance testing to meet business requirements
• Resolve financial settlement issues for labor and material charges
• Identify automations to ensure labor and material transactions are following business policies and procedures
• Lead cross-functional teams to address complex business issues or systems issues as required
• Work closely with Regional Operations, Spares, Marketing, Knowledge Management, Product Management, and other functions to identify, recommend, and implement corrective actions or process re-engineering to optimize field service efficiency and productivity
• Provide expertise in identifying, evaluating, and developing system requirements and procedures that are cost-effective, meet user requirements, and consider data quality requirements
• Develop and implement effective KPIs to facilitate continuous improvement and measure successWho We're Looking For
  • 10+ years working experience in SAP, Field Service, Operations, or Quality disciplines
  • Bachelor's degree in Computer Science, Engineering, Technology, Operations or equivalent
  • SAP or MS Dynamics experience (FSM, CS, PM or SD) strongly recommended
  • Understanding of relationship and data flows between Sales Forecast, Sales Orders, Service Notifications, Service Orders, BOMs, and Contracts
  • Excellent interpersonal skills with the ability to motivate, influence, manage and drive results within a complex organizational environment
  • Experience working in or collaborating with Field Service (customers, technicians, or engineers)Preferred Qualifications
    • SAP S4 HANA experience, specifically Customer Management (CRM/CM) or Field Service Management module
    • Demonstrable expertise in use of structured problem-solving methodologies (PDCA, DMAIC, 8D)Our CommitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Our Perks and BenefitsAt Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.Nearest Major Market: San FranciscoNearest Secondary Market: OaklandJob Segment: Senior Product Manager, Front End, Computer Science, ERP, SAP, Operations, Technology
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Keywords: LAM RESEARCH Corporation, Sacramento , Sr. Mgr, Program Management, Executive , Fremont, California