FULFILLMENT MANAGER
Company: Industrial Metal Supply Company
Location: San Jose
Posted on: November 18, 2024
Job Description:
FULLFILLMENT MANAGER:Industrial Metal Supply, founded in 1948,
is a leading metals distributor with seven locations serving
California and Arizona. We are entering an exciting new growth
phase as we strive to further expand our presence in the San Jose
area while enhancing our customer experience. This leader will
spend a great deal of their time in the warehouse working with
their team and leading from the front. In addition, this position
will work second shift at least 2 days per month to support and
identify opportunities.
POSITION OVERVIEW:This role will focus on delivering a superior
fulfillment strategy and process that elevates our commitment to
safety, efficiency, quality, accuracy, on time and builds a
foundation of reliability that customers can value and trust.
The role will have end-to-end control over the order fulfillment
process, from order receiving and processing all the way through
delivery. You will also be responsible for managing the fulfillment
and store staff while collaborating with external partners to
ultimately see orders fulfilled as quickly, accurately, and
cost-effectively as possible.This role will be responsible for
order processing, fulfillment (including picking and packing),
warehouse operations, inventory and order tracking, quality
control, and shipping preparation. The role is highly collaborative
in nature, working closely with customer service representatives,
warehouse staff, carriers, manufacturers, suppliers, logistics
associates, and other team members to ensure that service level
agreements (SLAs) and customer expectations are met.
RESPONSIBILITIES:
- Performs and supervises activities including receiving,
stocking, order processing, customer truck delivery, and will call
in the most effective manner through proper supervision of
Warehouse Floor Supervisors and associates.
- Drive QMS performance to deliver safe behaviors, quality
product, and meet all customer requirements.
- Drive better performance in all required safety and maintenance
tasks are implemented across all shifts. Create a team approach to
preventing safety incidents and elevating accountabilities to the
safety program.
- Creates and models a culture of "safety first", ensuring that
all associates who work or enter warehouse areas follow Company
safety rules.
- Elevate the role of the floor supervisors to create high
performing teams, deliver superior results, improve retention rates
for frontline associates, and start to recognize associates'
achievement.
- Remove silo thinking, create a holistic team approach, and
connect associates and team's activities to the customer
experience.
- Implement best practices to achieve significant cost savings
and better than target KPI's.
- Work with HR to increase the skillsets of all associates,
creating development pathways designed to improve their
satisfaction and their retention. Establishes and implements
warehouse training and development plan and directs the overall
warehouse associate development process.
- Collaborates with the Human Resources Department to conduct the
hiring of warehouse associates, ensuring that quality and safety
conscience candidates are hired.
- Manage closely with Sales to deliver an exceptional customer
experience and significantly increase market share.
- Creates a culture of quality throughout the warehouse processes
and systems in association with material handling, receiving,
proper movement, the loading of materials, packaging of customer
orders, accuracy of paperwork, and the inspection of processed
orders.
- Coordinates the implementation and monitors the compliance for
all International Organization of Standardization.
- (ISO) procedures pertaining to warehouse operations, in a
timely manner.
- Maintains an organized warehouse with stock and non-stock items
tagged, segregated in proper stocking locations with lot and heat
traceability.
- Establishes and monitors production standards and procedures
for adherence and timeliness.
- Monitors the preventive maintenance schedules of all warehouse
vehicles and equipment.
- Ensures that daily checklists associated with processing
equipment, forklifts, side loaders, order pickers and warehouse
vehicles are followed, and properly documented and stored in a
timely basis.
- Provides detailed content in the management, performance
evaluation of direct reports. Reviews and approves supervisors'
performance evaluations of their direct reports.
- Maintains an open line of communication with the Regional VPs,
Executives Manager and Inside Sales Manager, ensuring that
management is informed and updated on warehouse staffing and
operational issues.
- Visits existing customers periodically to evaluate changing
customer needs and desires.
- Proactively monitors a number of warehouse parameters to
include warehouse payroll, warehouse expense, warehouse overtime
and proper staff levels; the maintenance of buildings, equipment
and grounds and warehouse supplies; the safety program, truck
delivery schedules, vacation schedules, quality control and test
reports.
- Maintain a clean warehouse environment at all times, ensuring
that proper housekeeping is followed during shifts and effectively
coordinated between shifts.
REQUIREMENTS:
- At least 5 years of progressive warehouse operations experience
including managing a team of at least 15.
- High School Diploma or G.E.D.
- Strong background in analyzing data and presenting information
in a compelling manner.
- Ability to exercising independent judgment and decision-making
based on standard policy and procedures.
- Strong customer, quality and results orientation.
- Strong knowledge and clear understanding of Company products
and processing equipment.
- Knowledge of and proficiency in Microsoft Office Suite computer
software.
- Knowledge of warehouse equipment such as, but not limited to, a
forklift and other processing equipment.
- Knowledge of International Organization of Standardization
(ISO) procedures.
- Knowledge of American Society of Mechanical Engineers (ASME)
B30.2 standards for crane operation.
- Knowledge of the principles and practices of sound personnel
management and supervision.
- SKILLS/ABILITIES:
- Practically applying proficient math skills, proper spelling,
grammar, and punctuation.
- Strong detail orientation and understanding of safe work
processes and procedures.
- Proficiency using Microsoft Office Suite computer software and
IMS business systems.
- Excellent organizational and time management skills.
- Strong customer, quality and results orientation.
- Strong knowledge of warehouse and distribution operations
required.
- Knowledge of production processes, quality control, costs, and
other techniques for maximizing the effective warehousing and
distribution of goods.
- Properly operates basic measuring tools, including calipers, a
micrometer, and tape measures, converting metric.
- Proficiency analyzing complex data and developing innovative
solutions.
- Organizing workload for maximum effectiveness.
- Taking ownership of, and focusing on critical initiatives.
- Communicating effectively, both orally and in writing.
- Ability to effectively train employees.
- Ability to establish and maintain effective working
relationships with supervisors, fellow employees, vendors, and the
public.
- Works independently and as part of a team in a fast-paced
environment with little direction.
- Being an effective team member and leading complex
projects.
- Recognizing and embracing change as the external environment
and organization evolves.
- Preparing and maintaining records and reports, both manually
and electronically.
LICENCES/CERTIFICATIONS:
- Must possess a valid California Class "C" driver's license or
equivalent, maintained throughout course of employment.
- Must possess an OSHA Compliant Forklift certification,
maintained through course of employment.
- Must possess an OSHA Compliant Scissor Lift certification,
maintained through course of employment
LIFE AT IMS:The Company strongly believes that the more diverse our
team, the better our work will be. We are committed to equal
opportunity employment and celebrates inclusion in all
circumstances. As an employee, you can expect:A supportive,
inclusive atmosphere on a team that values your contributions.An
attractive and competitive compensation package.Opportunities for
growth and development via work experience and offerings from our
HR/People Resources team and Learning and Development
program.Frequent in-office events, lunch and learns, volunteer
opportunities, and more.A generous and well-rounded benefits
program featuring Vacation, Sick Leave, gas subsidy, comprehensive
medical benefits, retirement plans, 401k with company match, and
much more.
The Company believes that each team member makes a significant
contribution to our success. That contribution should not be
limited by the assigned responsibilities outlined in a job
description. Therefore, this job description is designed to outline
primary duties, qualifications and job scope, but not limit the
employee or the organization to just the work identified. It is our
expectation that each team member will offer his/her services
wherever and whenever necessary to ensure the success of our
endeavors and to pursue individual career growth.
Keywords: Industrial Metal Supply Company, Sacramento , FULFILLMENT MANAGER, Executive , San Jose, California
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